Privacy Policy 

Privacy Policy

Effective Date: 4/1/2025

RestAssure ("we," "our," or "us") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Guest Support Solution for Hoteliers (the "Service").

This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Name

Email address

Phone number

Job title

Hotel or company name

B. Technical Information

IP address

Browser type and version

Device type

Operating system

Referral source

Site usage and browsing behavior

C. Client and Guest Data (for Hoteliers)
We may process guest data on behalf of hoteliers, including:

Guest names

Contact details

Booking information

Service requests and interactions

2. How We Use Your Information

We use information to:

Deliver and manage our services

Respond to inquiries and offer support

Improve and customize the user experience

Provide updates and marketing (with consent)

Detect, prevent, and address security and technical issues

Fulfill contractual obligations

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on the following legal grounds:

Your consent

The necessity of processing for performance of a contract

Our legitimate interests

Compliance with a legal obligation

4. Your GDPR Rights

Under GDPR, you have the right to:

Access your personal data

Rectify inaccurate data

Request erasure ("right to be forgotten")

Restrict or object to processing

Data portability

Withdraw consent at any time

To exercise any of these rights, contact us at contact@restassure.com.

5. Your CCPA Rights (California Residents)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and share

Request deletion of your personal data

Opt out of the sale of personal data (RestAssure does not sell personal data)

Non-discrimination for exercising your CCPA rights

To make a request under the CCPA, email contact@restassure.com with the subject line “CCPA Request.”

6. Sharing and Disclosure

We do not sell your personal data. We may share it with:

Trusted service providers for operational purposes

Legal authorities, as required by law

Affiliates and successors in the event of a merger or acquisition

Authorized third parties with your consent

7. Data Transfers (for International Users)

If you are outside of the United States, your information may be transferred to and processed in the U.S. or other countries. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.

8. Data Security

We employ industry-standard security measures to protect your data. While we strive to protect your information, no method of transmission over the Internet is completely secure.

9. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy, or as required by law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and track usage. You can manage cookie preferences via your browser settings.

11. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Children’s Privacy

Our Service is not directed at individuals under 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Significant changes will be communicated directly where required.

14. Contact Us

If you have questions or requests related to this Privacy Policy or your data, please contact:

RestAssure
Email: contact@restassure.com