Our Mission
To empower hotels to deliver exceptional guest experiences by providing fast, fair, and reliable support solutions that minimize financial loss and protect brand reputation.
Our Vision
To be the global leader in hotel guest protection and service resolution — building a hospitality industry where every guest feels cared for, and every hotel operates with confidence and peace of mind.
Subscribe Your Hotel
Your RestAssure™ subscription provides your hotel with:
24/7 dedicated guest support services
Easy-to-use guest incident reporting tools
Expert guidance for your staff in handling guest issues
A clear, consistent, and professional resolution process
Think of it as having your own round-the-clock guest assistance team — always ready to protect your guests, your staff, and your brand reputation whenever an issue arises.
Offer Guests an Optional Support Fee at Check-In
Hotelier Sets the Price — We Provide the Process
With RestAssure™, hotels can offer guests an optional Support Fee at check-in — typically between $4.95 and $10.95 per stay.
This small fee gives guests peace of mind, knowing their stay is protected by a trusted, 24/7 resolution program.
The Guest Support Fee Helps Cover:
Accidental room damage caused by guests
Stolen or missing personal items
Slip-and-fall incidents or guest injury reporting
Guest dissatisfaction or service-related concerns
Pet-related damages (coming soon)
This optional program doesn’t just enhance guest confidence — it also creates an additional revenue stream for your hotel while improving guest satisfaction and loyalty.
Resolve Guest Issues Quickly & Professionally
Online Guest Support Portal & 24/7 Live Assistance
when a guest reports an issue:
- Hotel staff direct the guest to RestAssure’s secure online support portal — available 24/7.
- Guests can submit their concern or call our dedicated support line anytime, day or night.
- RestAssure handles the documentation, resolution process, and guest communication — off-site and on your behalf.
